Informatii livrare si expediere

Clientul are optiunea de a selecta curierul dorit inainte de finalizarea comenzii.

Plata se face ramburs, odata cu sosirea comenzii.

Taxa de transport este afisata in pagina de comanda, inainte de finalizarea comenzii.

Livram in absolut orice localitate din tara, la tarifele din pagina “Informatii livrare”.

Livrarea produselor comandate se face prin firma de curierat rapid lucratoare de la confirmarea telefonica a comenzii.

Plata se face ramburs curierului sau se poate efectua in avans.

Expedierea coletelor se face cel mai rapid prin intermediul firmei de curierat , in orice localitate din tara, de Luni pana Vineri ( pentru orasele mari se poate opta si pentru livrare sambata).Pentru fiecare achizitie se elibereaza, fara exceptie, factura fiscala si certificat de garantie, conform legii. Conform Codului Fiscal art 155 alineatul (6), semnarea şi stampilarea facturilor în original nu sunt obligatorii.

Puteti solicita returul de produse in urmatoarele cazuri:

  • Produs nefunctional in primele 48 ore (2 zile lucratoare) de la receptie. In cazul in care produsul achizitionat a fost livrat nefunctional sau prezinta vicii de fabricatie, acesta va fi inlocuit cu un produs functional, in urma notificarii scrise.
  • Produs in colet deteriorat. Pentru produsele ale caror colete prezinta deteriorari vizibile la primirea prin curier, va recomandam sa nu acceptati receptia lor. Pentru dovezi, coletul poate fi fotografiat si se poate intocmi un proces verbal impreuna cu reprezentantul firmei de curierat in care sa fie mentionata starea coletului din momentul livrarii. Riscul de pierdere sau de deteriorare a produselor va este transferat integral in momentul in care intrati in posesia fizica a produsului. Orice reclamatie ulterioara nu va fi luata in considerare. In cazul in care se utilizeaza un transportator insarcinat de catre consumator, riscul este transferat in momentul livrarii produselor catre transportator.
  • Produse livrate gresit. In cazul in care s-a livrat alt produs decat cel comandat.

Solicitarile de retur se notifica pe site-ul nostru catre Departamentul Suport Clienti in termen de 48 de ore de la primirea produsului.

Coletele returnate fara o notificare prealabila NU vor fi receptionate.

De asemenea, NU putem prelua coletele returnate cu ramburs.

Va recomandam sa expediati produsele prin curier rapid.

Mentiune

In toate cazurile mentionate mai sus, cu exceptia celui referitor la defectele in perioada de garantie, produsele trebuie returnate in starea in care au fost primite, in ambalajul original si insotite de toate accesoriile si documentele originale. Produsele nu trebuie sa prezinte modificari fizice, lovituri, zgarieturi, socuri, urme de folosire si/sau interventii neautorizate etc. Deteriorarea produselor sau punerea intr-o stare ce face imposibila revanzarea acestora duce la refuzarea returului.

Produse excluse, fara drept de returnare

Urmatoarele categorii de produse nu se pot returna decat daca sunt sigilate (cutia nedeschisa), cutia nu prezinta urme in interior ca a fost deschisa:

  • Licente software);
  • Consumabile (acumulatori, cartuse imprimanta, adezivi de lipit, etc);
  • Produse care nu pot fi returnate din motive de protectie a sanatatii sau din motive de igiena (produse de ingrijire / igiena personala, casti);
  • Produse confectionate dupa specificatiile prezentate de consumator sau personalizate in mod clar (extensii de garantii, servere non-standard);
  • Servicii (testare, asamblare, montare componenta sau orice alt serviciu listat in categoria Servicii prestat catre consumator); 
  • Produse care prezinta modificari fizice, lovituri, ciobiri, zgarieturi, socuri (nesemnalate ca si defecte estetice din fabrica in primele 48 de ore de la receptionarea produsului);

Electrocasnice mici folosite sau cu urme de uzura sau desigilate: masini de tocat, aspiratoare, mixere, masini de facut paine, roboti de bucatarie, storcatoare de fructe-legume, mixere si blendere, expresoare, rasnite, masini de gatit,  Exemplu: cafetiera nu trebuie sa fi fost folosita, blenderele / mixerele de bucatarie nu trebuie sa prezinte urme de utilizare, cuptorul de paine nu trebuie folosit,  etc.

Produse pentru bucatarie si servire –   se pot returna vasele si ustensilele pentru gatit, tacamurile si produsele pentru servit doar daca sunt sigilate

Becuri, lanterne, prelungitoare, baterii, acumulatorii si incarcatoarele doar daca sunt sigilate.

Produse de ingrijire personala sau accesorii medicale utilizate: aparate de tuns, aparate de ras, epilatoare, perii rotative, termometre, etc.

Produsele cosmetice care prezinta cutie si folie sigilata in momentul vanzarii si parfumurile. Produsele care nu mai au ambalajul original complet in care au fost livrate nu se mai pot returna. Nu se accepta pentru returnare produsele care prezinta modificari fizice, lovituri, ciobiri, zgarieturi, socuri, urme de folosire excesiva si/sau interventii neautorizate etc.

Produse de intretinere & cosmetica auto desigilate / folosite  insotite de eticheta originala si integra

Furnizarea de continut digital care nu este livrat pe suport material (aplicatii software inclusiv jocuri livrate printr-un link de download si cheie de activare).

Daca ai cumparat mai multe produse de acelasi fel si vrei sa le returnezi pe toate, doar unul dintre produse poate fi desigilat, restul de produse le putem accepta doar daca sunt sigilate.

Produsele aduse in stoc in urma unei comenzi speciale ferme si a efectuarii platii in avans, nu pot fi returnate.

Aceste limitari se aplica conform OUG 34/2014 art. 16.

Cu stima,

Echipa: www. universalmarket.ro

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